FAQ

What types of products does Arctery offer?

We specialize in high-performance technical apparel and gear for modern adventurers. Our product range includes Baselayers, Bottoms, Dresses & Skirts, Duffels, Footwear, Gloves, Hats/Headgear, Kids clothing and accessories, Luggage, Lumbar Packs & Wallets, Men’s clothing and accessories, and Outerwear.

Are your products suitable for both outdoor adventures and urban exploration?

Absolutely! Our technical apparel is designed to transition seamlessly from mountain trails to urban environments, providing performance, reliability, and smart design wherever your adventures take you.

Where do you ship to?

We proudly serve adventurers across most global regions, excluding some remote areas and parts of Asia due to logistical constraints.

What shipping options are available?

We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
Both options include full tracking and insurance coverage.

How long does order processing take?

All orders are processed within 1-2 business days before dispatch. You’ll receive tracking information as soon as your order ships.

What is your return policy?

We offer a straightforward 15-day return policy from the date of delivery. If you’re not perfectly satisfied with your gear, contact our customer adventure team at [email protected] to initiate the process.

Are returns free?

Please contact our customer adventure team for specific details about return shipping costs. We believe in our products completely and ensure risk-free experimentation with our technical apparel.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes, we use industry-standard encryption and security measures to protect your payment information throughout the transaction process.

How can I track my order?

You’ll receive comprehensive tracking information via email once your order dispatches. You can monitor your gear’s journey with real-time updates and delivery notifications.

What if I need to modify or cancel my order?

Please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.

How should I care for my technical apparel?

Care instructions vary by product. Please refer to the specific care label on your garment. Generally, we recommend following manufacturer guidelines to maintain the performance characteristics of your technical apparel.

What if I have questions about product features or functionality?

Our customer adventure team is well-versed in our products’ technical aspects. Contact us at [email protected], and we’ll be happy to help you understand any product features.