At Arctery Clothing Shop, we stand behind the performance and quality of our gear, just as we stand by our adventurers. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

1. Eligibility for Returns & Exchanges

  • Items must be returned within 15 days of delivery.
  • Items must be unused, unworn, and in their original condition with all tags attached.
  • Proof of purchase (order number) is required.
Note: Due to hygiene and safety reasons, the following items are non-returnable and non-exchangeable:
  • Footwear (due to direct contact with feet)
  • Gloves (due to direct contact with hands)
  • Hats/Headgear (due to direct contact with head/hair)

This policy is in place to ensure the health and safety of all our customers.

2. How to Initiate a Return or Exchange

To start a return or exchange, follow these steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order.
  2. Provide your order number and details about the item(s) you wish to return or exchange.
  3. Our team will guide you through the process and provide a Return Authorization (RA) number and shipping instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once your return is received and inspected (typically within 5 business days of arrival), we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed to the original method of payment within 10 business days.
  • Payment Methods: Refunds will be issued via the original payment method (Visa, MasterCard, JCB, or PayPal).

Note: Shipping costs are non-refundable.

5. Exchanges

To exchange an item for a different size or color, follow the return process above. Once we receive your return, we will ship the new item to you. Standard shipping fees apply for exchanges.

6. Return Address

Please ship returns to:

Arctery Clothing Shop
Returns Department
3429 Mattson Street
Portland, US 97230

7. Return Request Template

To expedite your return request, you may use the template below when emailing us:

Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Arctery Customer Service Team,

I would like to request a return/exchange for my recent order. Below are my details:
- Order Number: [Your Order Number] - Name: [Your Full Name] - Email: [Your Email Address] - Item(s) to Return/Exchange: [Product Name, Size, Color] - Reason for Return/Exchange: [Please provide details]
Please provide further instructions and the Return Authorization number.

Thank you,
[Your Name]

8. Questions?

If you have any questions about our returns and exchanges policy, contact our adventure-ready support team at [email protected]. We’re here to help!